This Privacy Policy explains how musicalstringsusa.com (“we,” “us,” or “the Site”) collects, uses, and shares your personal information when you visit or make a purchase from our website.
Collecting Personal Information
When you visit our Site, we collect certain details about your device, how you interact with our pages, and the information needed to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, any data that can be used to identify you is referred to as “Personal Information.” Below is a summary of what we collect, how we use it, and why.
Device Information
Examples of data collected: browser version, IP address, time zone, cookies, pages or products viewed, search terms, and how you interact with the Site.
Purpose of collection: to display the Site correctly for your device and to analyze site traffic to help us improve your experience.
How it’s collected: automatically through cookies, log files, web beacons, tags, or pixels.
Who we share it with: our website processor, Shopify.
Order Information
Examples of data collected: your name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.
Purpose of collection: to fulfill your purchase, process payments, arrange shipping, send invoices or order confirmations, communicate with you, screen for fraud, and—if you choose—to share updates or promotions about our products.
How it’s collected: directly from you during checkout.
Who we share it with: Shopify.
Customer Support
Examples of data collected: any information you provide when you reach out for help.
Purpose of collection: to respond to your requests and provide customer support.
How it’s collected: directly from you when you contact us.
Minors
Our Site is not intended for anyone under the age of 12.
We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has shared personal information with us, please contact us using the details below so we can remove it from our records.
Sharing Personal Information
We share personal information with trusted service providers who help us operate our business and fulfill customer orders.
For example:
· We use Shopify to power our online store. You can learn how Shopify handles personal data here: Shopify Privacy Policy.
· We may also share your information when required by law, such as to respond to a subpoena, court order, or other legal request, or when necessary to protect our rights and comply with regulations.
Behavioral Advertising
We use your personal information to deliver relevant ads and marketing messages that may interest you.
For example:
· We use Google Analytics to understand how customers use our Site. You can read more about how Google uses your information here and opt out here.
· We share limited information about your browsing, purchases, and interactions with our ads on other websites with our advertising partners. This information may be shared directly or through cookies and similar technologies, depending on your location and consent preferences.
For more information about how targeted advertising works, visit the Network Advertising Initiative.
Opt out of targeted advertising:
· Bing
You can also manage broader ad preferences through the Digital Advertising Alliance opt-out portal.
Using Personal Information
We use your personal information to provide our services to you. This includes offering products for sale, processing payments, fulfilling and shipping your orders, and keeping you informed about new products, services, and promotions.
Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases as required by the General Data Protection Regulation (GDPR):
· Your consent
· The performance of a contract between you and our Site
· Compliance with legal obligations
· Protection of vital interests
· Performing a task carried out in the public interest
· Our legitimate interests, provided they do not override your fundamental rights and freedoms
Retention
When you place an order through our Site, we retain your personal information for our records unless and until you ask us to delete it.
For details about your right to request erasure, see the Your Rights section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to any processing based solely on automated decision-making, including profiling, if it has a legal or significant effect on you.
We do not engage in any fully automated decision-making that has a legal or otherwise significant effect on customers.
Our processor, Shopify, uses limited automation strictly to help prevent fraud. These systems do not have a significant impact on you.
Examples of automated decision-making used by Shopify include:
· Temporary denylisting of IP addresses linked to repeated failed transactions (active for a few hours).
· Temporary denylisting of credit cards associated with those IP addresses (active for a few days).
Your Rights
GDPR (European Economic Area)
If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, request that it be corrected, updated, or deleted, and ask that it be transferred to another service.
To exercise these rights, please contact us using the information provided at the end of this policy.
Your personal information is first processed in Ireland and then transferred outside of Europe for storage and additional processing, including to Canada and the United States.
To learn how these data transfers comply with the General Data Protection Regulation (GDPR), please see Shopify’s GDPR Whitepaper.
CCPA (California Residents)
If you are a resident of California, you have similar rights under the California Consumer Privacy Act (CCPA). You may request to know what personal information we hold about you (your “Right to Know”), request corrections or deletion, or ask that it be transferred to another service.
If you wish to exercise these rights, please contact us using the details below.
You may also appoint an authorized agent to submit requests on your behalf by writing to us at the address listed in the Contact Us section.
Cookies
Cookies are small pieces of information downloaded to your computer or device when you visit our site.
We use several types of cookies — including functional, performance, advertising, and social media cookies — to make your browsing experience smoother and more personalized.
Cookies allow our website to remember your actions and preferences, such as login details or regional settings, so you do not have to re-enter them each time you visit.
They also help us understand how visitors use the site — for example, whether it’s your first visit or a return visit — so we can improve how our site works.
We use these cookies to enhance your experience and to provide our services more effectively.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
|
_ab |
Used in connection with access to admin. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
secret |
Used in connection with checkout. |
|
secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
|
_shopify_u |
Used to facilitate updating customer account information. |
Reporting and Analytics
|
Name |
Function |
|
_tracking_consent |
Tracking preferences. |
|
_landing_page |
Track landing pages |
|
_orig_referrer |
Track landing pages |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
Cookie Duration and Management
The length of time a cookie remains on your computer or mobile device depends on whether it is a session or persistent cookie.
Session cookies are temporary and last only while you are browsing. Persistent cookies remain on your device until they expire or are manually deleted.
Most cookies we use are persistent and last between 30 minutes and two years from the date they are downloaded.
You can manage cookies in several ways. Keep in mind that removing or blocking cookies may affect your browsing experience and could prevent some parts of our website from working properly.
Most browsers automatically accept cookies, but you can control this through your browser settings—usually found in the Tools or Preferences menu.
For detailed instructions on how to block, manage, or filter cookies, visit your browser’s help section or go to www.allaboutcookies.org.
Please note that blocking cookies may not fully stop us from sharing limited data with third parties, such as advertising partners. To manage or opt out of how your information is used for targeted advertising, please follow the steps outlined in the Behavioral Advertising section above.
Do Not Track
Because there is no universal industry standard for handling “Do Not Track” signals, our website does not change its data collection or usage practices when such a signal is detected from your browser.
What We Do With Your Information
When you make a purchase from our store, we collect the personal information you provide—such as your name, address, and email address—as part of the buying and selling process.
When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address. This helps us learn about your browser and operating system so we can improve site performance and functionality.
Email marketing (if applicable): With your consent, we may send you emails about our store, new products, and other updates.
Text marketing (if applicable): With your consent, we may send text messages about our store, new products, and other updates, including checkout reminders.
Webhooks are used to trigger the checkout reminder messaging system.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or to meet operational, legal, or regulatory requirements.
Contact Information
Business Address:
30 N Gould St Ste R Sheridan, WY 82801
Email: support@musicalstringsusa.com
Phone: (251) 336-3053
SMS and Text Marketing
We value your privacy and the information you choose to share with us for SMS communications.
We use this information to send order updates, including checkout reminders, promotional offers, and transactional messages such as review requests.
Our website uses cookies to track items in your shopping cart, including when a checkout is abandoned. This information helps us determine when to send cart reminder messages via SMS.
By consenting to Musical Strings USA’s SMS marketing during checkout or through our subscription tools, you agree to receive recurring text notifications about your orders (including abandoned checkout reminders), marketing offers, and transactional messages such as review requests — even if your mobile number is on a state or federal Do-Not-Call list.
Message frequency may vary. Consent is not a condition of purchase.
If you wish to stop receiving SMS messages, reply STOP to any message we send or use the unsubscribe link included in our texts.
Please note that alternative requests or phrases may not be recognized as valid opt-out instructions.
We do not charge for this service, but standard message and data rates may apply depending on your mobile provider.
For assistance, reply HELP to any message or contact us at support@musicalstringsusa.com.
We reserve the right to modify or change any telephone number or short code used for the service.
If a number or code is changed, messages sent to the old number — including STOP or HELP requests — may not be received, and we will not be responsible for honoring those requests.
To the fullest extent permitted by law, we are not liable for delayed, failed, or misdirected message delivery, for any errors in the information provided, or for actions taken (or not taken) based on SMS communications.
Your privacy matters to us.
For details on how we collect, use, and protect your information, please review this Privacy Policy.